Privacy Policy

1. Introduction

Zelto ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, process, and protect your personal data when you use our website and services, in accordance with GDPR and applicable privacy laws.

2. Information We Collect

We may collect the following categories of information: Information you provide directly: • Name and contact information (email, phone number) • Company name and role • Information you provide in messages, forms, or service inquiries Automatically collected technical information: • IP address • Browser type and version • Device type • Pages accessed and interactions • Time of visit and navigation data We do not intentionally collect special categories of personal data (e.g., health, religion, biometric data).

3. How We Use Your Information

We use the collected information to: • Respond to inquiries and deliver requested services • Provide proposals, quotes, and technical consultation • Improve our website functionality and user experience • Send service-related communications (only with your consent where required) • Maintain security and prevent misuse • Comply with legal obligations

3a. Legal Basis for Processing (GDPR)

We process personal data on the following legal grounds: • Consent (Art. 6.1.a) – when you voluntarily provide data or subscribe to communications • Contract necessity (Art. 6.1.b) – when data is needed to deliver requested services • Legitimate interest (Art. 6.1.f) – for communication, analytics, security, and service improvement • Legal obligation (Art. 6.1.c)

4. Cookies and Tracking Technologies

We may use cookies or similar technologies to: • Analyze website traffic and usage • Improve performance and content quality • Remember user preferences Users can control or disable cookies through their browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes industry-standard security controls and restricted access.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Inquiries and communications related to service proposals may be retained for up to 48 months.

7. Sharing of Data with Service Providers

We may share personal data with trusted service partners who support: • Website hosting • Email operations • Cloud infrastructure • Identity management and security • Analytics These service providers only process data on our behalf and according to our instructions, in compliance with GDPR. (Examples: Google Cloud Platform, Google Workspace, Auth0 — depending on usage.) We do not sell or trade personal information.

8. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure that proper safeguards are in place, such as: • Standard Contractual Clauses (SCC) • Adequacy decisions • Equivalent protections in receiving countries

9. Your Rights (GDPR)

You have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Restrict or object to processing • Withdraw consent at any time • Request data portability Requests can be made by contacting: hello@zelto.id

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact: Email: hello@zelto.id

For any questions, contact us at hello@zelto.id