Okta
Okta managed services
Zelto, an official Okta partner in Poland, administers Okta Workforce Identity for teams that don't want to hire a full-time Okta admin. We support tenants in Europe and globally, including tenants that another partner set up.
What we handle in your Okta tenant
Connecting new apps
We connect new applications to Okta with SSO and, where the app supports it, SCIM provisioning, so you can automate creating and removing user accounts.
Access changes when users join, change roles or leave
We update lifecycle rules and access policies in Okta as your organization changes, so each user keeps only the access their current role needs.
MFA factor settings
We maintain your MFA factors and authenticator settings in Okta so sign-in stays secure and easy for users.
Quarterly health checks
Every quarter we review your tenant configuration and send you what we found, with the changes we recommend making first.
Reviews of new Okta releases
When Okta publishes a new release, we check what it changes in your tenant.
Escalation to Okta support
When an issue needs Okta's own support team, we open the case and follow it until it is resolved.
How we start
We start with a health check of your Okta tenant, including tenants another partner set up, so we know its current configuration before we take it over.
Based on the results, we agree with you on what we look after and how your team reaches us.
Support hours and SLAs
We agree support hours and response times with each client, based on what your team needs. Coverage is available up to 24/7, with SLAs agreed per contract.
Questions about Okta managed services
Can you take over an Okta tenant that another partner set up?
Yes, we start with a health check of the tenant, then agree with you on what we look after from then on.
Do you support Okta tenants outside Poland?
Yes, we support Okta tenants across Europe and globally.
How much do Okta managed services cost?
We price each engagement after a short scoping call, because the cost depends on what we look after and the support hours you need.
Is 24/7 support available?
Yes, 24/7 coverage is available if your team needs it, with SLAs agreed per contract.
Talk to us about your Okta tenant
If you prefer email, write to hello@zelto.id.